But that wasn't the other option. They could have fired the executive who was responsible for managing and training the staff (who clearly failed to do so) or t

But that wasn't the other option. They could have fired the executive who was responsible for managing and training the staff (who clearly failed to do so) or the executive that implemented a customer support system that allowed staff to like tweets that could cause significant damage to the company. Or they didn't have to fire anyone - it's not like China actually gets to see employment records for random staff in Omaha.