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The only other comment right now recounts a negative experience that is surely not common. I offer a balancing positive story of my recent experience. Between
by Blahah 9y ago
The only other comment right now recounts a negative experience that is surely not common. I offer a balancing positive story of my recent experience.
Between 2012-2016 I was studying for my PhD. I kept all my files in Dropbox (as well as some other places, but Dropbox was the one place I trusted with everything at once). I was paying for a premium account at the time, and had dozens of GB of stuff stored in my account. I stopped paying for it in 2016.
Yesterday I wanted to show someone a protein model image [0] I made during my PhD. I logged into my old Dropbox account, and found all the content preserved there. I haven't paid them for two years, but they archived all my stuff and asked politely for me to reactivate the account in order to sync it again. But I can retrieve individual files if I don't pay. That's an extremely gracious and dependable service, compared to my experience of other companies.
Congratulations Dropbox on your IPO, and on creating a product used seamlessly by hundreds of millions that really makes people's digital lives easier.
Having experienced such high-trust service, I'm going to start paying them again.
0: https://www.dropbox.com/s/1wb68r1otlqqa8u/rubisco_coloured_3d_model.png?dl=0 https://www.dropbox.com/s/1wb68r1otlqqa8u/rubisco_coloured_3...
- deleted 9y ago[deleted]
- balladeer 9y agoThat's awesome. I love Dropbox too. I had created a file in the Dropbox folder and deleted by mistake and my CrashPlan failed to backup it during that period. Kinda my fault as I didn't keep the laptop open long enough for CrashPlan to index and run backup between the file was added and before it was deleted. Dropbox had a copy of it, among deleted files, when I needed it at work after some time. That's when I started paying for it upgrading from free account. Now if only they would offer client side encryption[0] - at least optional. Maybe with slower search or some missing features or an inferior experience to those customers who want this. It would just become even more awesome :) [0] https://www.dropbox.com/help/security/private-key https://www.dropbox.com/help/security/private-key