I think your article is great - you pinpointed our current issues (which we have in the dev plan right now - we'll give you a view collaboration into the items

I think your article is great - you pinpointed our current issues (which we have in the dev plan right now - we'll give you a view collaboration into the items you mentioned for you to check on our progress) and you appreciated the power that the software can give. One of the things you didn't mention was our collaboration capability. Basically, from any object in the system, a project, a workflow, an action, a contact, a document, you can invite in collaborators (at no charge) to view or edit. That feature is under the people tab "collaborators", but we will put it on the top line tabs so it is easier to find. For example, I currently give all my clients view access into the projects I'm working on with them as well as access to engineers and contractors and everyone else connected with the project. My clients have been really impressed, and the collaboration with all the other vendors on the project is very nicely streamlined now. (We're not giving out user statistics right now :)