FTA : >>> incentives are not always aligned with easy interfaces and intelligible processes. I work on such programs. And the level of complexity makes it ver

FTA : >>> incentives are not always aligned with easy interfaces and intelligible processes. I work on such programs. And the level of complexity makes it very hard to explain why a decision was taken (or not taken). We once tried to actually generate a document showing the process behind a decision, for a given person. It took 100 megabytes of Xml data. It was complete, but too complex. We need better tools to make processes self explaining.