Crisis management is difficult, but the first part is easy. Stand in front of a camera and read this script. --- "Facebook created a massive problem, and I'm

Crisis management is difficult, but the first part is easy. Stand in front of a camera and read this script. --- "Facebook created a massive problem, and I'm sorry. I was slow to react so I don't have any answers yet. I take personal responsibility for this, and it now has my full attention. I promise to give a public update every week until we fix the problem." ---