Yeah I didn't have the smoothest onboarding experience with the identity checking (I'm not from a first world country) - however it eventually worked (Feb 2018)

Yeah I didn't have the smoothest onboarding experience with the identity checking (I'm not from a first world country) - however it eventually worked (Feb 2018). I originally couldn't even request postident (verification by Deutsche Post at a local post office for those not familiar) - after an app update the option magically appeared to request postident. What disappointed me was that I was on the phone with their customer support and apparently even if you have a residence ID (I'm assuming this should be considered a legal document proving your identity to the host nation since it's issued by them) that it would not allow me open an account. I really do hope they accept this legal form of identification for those with less luck. I wouldn't say it's a racist thing, but it's certainly feels extremely personal when you can't open an account with an organization because of your nationality (or your national documents to be precise).