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Any UX expert can tell you that every little bit of friction counts. I see that mentioned or assumed every day here on HN, but somehow in discussions about usin
by notacoward 9y ago
Any UX expert can tell you that every little bit of friction counts. I see that mentioned or assumed every day here on HN, but somehow in discussions about using vs. abandoning Facebook it gets thrown out the window. I might be comfortable with email, you might be comfortable with Slack, but my uncle or my high-school friend who's a massage therapist might not be. Also, they and a couple of dozen other older, younger, or less tech-savvy friends are already on Facebook and comfortable doing things there. Getting them to switch to a different platform is a hard sell even if it's more convenient, and if it's even marginally less convenient then forget it. Ease of use and network effects are both real things.