Exactly my experience in the US. Then I tried China and am now used to getting fast polite responses literally 365 days per year. And they appreciate the busin

Exactly my experience in the US. Then I tried China and am now used to getting fast polite responses literally 365 days per year. And they appreciate the business. To be fair I have learned better how to get stuff done in the US - pick up the phone. But unless you're ordering for huge military contracts good luck getting past the attitude.