> He is always civil in person You cannot know that with certainty. What we do know, from his own words, is that once the passengers were told to shut off all

> He is always civil in person You cannot know that with certainty. What we do know, from his own words, is that once the passengers were told to shut off all electronics devices and stow them away, that he did not do it immediately, and told an attendant he needed to finish writing an email. Look at it from the attendant's perspective, who again, is not psychic. Yes, the attendant may have overreacted, who knows, but nobody knows exactly how he behaved either. We do know that this rule is in effect ostensibly as a safety precaution intended ultimately to preserve the lives of everyone on board. It's a bit like somebody driving an SUV on the highway in traffic, and putting a higher priority on the state of the cellphone conversation they're involved in, rather than the state of play on the highway and neighboring vehicles. Your right to email/cellphone when and where you want ends (or should end) when it begins to intrude on the safety of fellow human beings.