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I have to be fair here and say every time I have flown into the US the border guards have been very courteous. I even had one joke, and the first time I flew in

by ErrantX 16y ago

I have to be fair here and say every time I have flown into the US the border guards have been very courteous. I even had one joke, and the first time I flew into NY the girl recommended a restaurant for the first night near my accommodation. I suspect I have been pretty lucky :) As to in-flight stuff; I've given up on it. I fly short haul quite a lot and tend to use cheaper airlines to save pennies. But it's not worth it - the third time I did an overnight flight and got woken up to be told about all the amazing offers I very nearly swung for the idiot :)

com 16y ago
Once when I arrived at JFK, the immigration officer realised it was my birthday and sang "Happy Birthday" to me. Sweet, and embarrassing. Didn't enthuse the thousand people waiting behind me in the queue either. The difference with arriving in Australia and having my biometric passport checked, answering questions on a touchscreen, automated photo gates (and a total elapsed time from getting off the plane to waiting for my luggage of about, oh 10 minutes including walking) - it still seems that the US doesn't get it. Friendly is good. Manual, time consuming processes (and don't get me started about the ESTA introduction confusion) not to mention irritating queues, are all dumb and just piss people off.