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I've had a Briggs and Riley[0] suitcase for about 10 years. It came with a "lifetime guarantee" and so on. About 3 years ago it suffered some damage in handli
by biztos 9y ago
I've had a Briggs and Riley[0] suitcase for about 10 years.
It came with a "lifetime guarantee" and so on. About 3 years ago it suffered some damage in handling, the normal abuse by Celebi[1] and I would definitely not consider it a manufacturing defect. But the promise was that it could take anything the airlines and their zombie hordes[1] could dish out, so I sent it back for repairs.
They repaired it within a weak and returned it at their cost, and I've been traveling with the same suitcase ever since. Had they not offered the repairs I probably would have bought a new suitcase.
[0]: https://www.briggs-riley.com/ https://www.briggs-riley.com/
[1]: http://www.celebiaviation.com/en/yazi.php?id=75 http://www.celebiaviation.com/en/yazi.php?id=75
- SirZimzim 9y agoThat's definitely a great benefit of higher end luggage. Other brands with similar service are Rimowa and Tumi. With Rimowa I had a case where someone cut the into the luggage with a knife all around the zipper and they repaired it.