> It's also about answering them in a legal-safe way that won't put you in more trouble than not answering them at all By that logic don't you need a lawyer to

> It's also about answering them in a legal-safe way that won't put you in more trouble than not answering them at all By that logic don't you need a lawyer to handle all customer support interaction? Couldn't you get sued to fraud if you fail to document purchases in a legal-safe way?