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Funny enough, yes - but what if the end of the dialog goes the other way? Is it fair/appropriate for a customer service rep (is that what Jeff is?) to respond
by jat850 16y ago
Funny enough, yes - but what if the end of the dialog goes the other way? Is it fair/appropriate for a customer service rep (is that what Jeff is?) to respond in this manner, no matter how they are approached by the user?
It feels like a gamble. You might win that user - or lose them badly, and reputation along with it.
- mrkurt 16y agoIt's perfectly fair and appropriate to not accept abuse from customers. This seems like a reasonable way of deflecting the abuse but still helping out. It would still seem that way had the guy continued to flip out.
- jat850 16y agoNo denying that. I just think there are better ways to defuse abuse than returning vitriol. However, what's right for me - or how I would handle the situation - is clearly not right for everyone else, especially in the moment.