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Also, we should praise companies that actually encourage and support repairing behavior. Case in point: Baratza coffee grinders. They establish repairing as on

Also, we should praise companies that actually encourage and support repairing behavior. Case in point: Baratza coffee grinders. They establish repairing as one of the companies top priorities and part of their mission.[0] They sell almost every part necessary for fixing their grinders[1]. They deliberately make them easy do disassemble and reassemble and provide lots of instructions on how to fix most problems, both in print and in video.[2] They also have a program of buying used grinders to resell them refurbished. Whenever a model is upgraded they also sell the upgrading kit for owners of old models. [0] https://www.baratza.com/social-responsibility/ https://www.baratza.com/social-responsibility/ [1] https://www.baratza.com/product-category/parts/ https://www.baratza.com/product-category/parts/ [2] https://www.baratza.com/troubleshooting/ https://www.baratza.com/troubleshooting/

cangencer 9y ago
Another company which is similar in coffee space is Technivorm, you can buy / replace all the parts, and I actually bought a 10+ years old machine which works flawless after replacing a few minor parts.
dorian-graph 9y ago
In a slightly similar way, Nudie Jeans [1] have free repairs for life in their many repair shops around the world. They also have some posts on DIY repairs [2]. It's not that their jeans are low-quality either, that they offer this. I've had jeans repaired in Australia, UK, and Norwray. [1] https://www.nudiejeans.com/ https://www.nudiejeans.com/ [2] https://www.nudiejeans.com/blog/28-friday-january-25-2013 https://www.nudiejeans.com/blog/28-friday-january-25-2013
biztos 9y ago
I've had a Briggs and Riley[0] suitcase for about 10 years. It came with a "lifetime guarantee" and so on. About 3 years ago it suffered some damage in handling, the normal abuse by Celebi[1] and I would definitely not consider it a manufacturing defect. But the promise was that it could take anything the airlines and their zombie hordes[1] could dish out, so I sent it back for repairs. They repaired it within a weak and returned it at their cost, and I've been traveling with the same suitcase ever since. Had they not offered the repairs I probably would have bought a new suitcase. [0]: https://www.briggs-riley.com/ https://www.briggs-riley.com/ [1]: http://www.celebiaviation.com/en/yazi.php?id=75 http://www.celebiaviation.com/en/yazi.php?id=75
- SirZimzim 9y ago
  That's definitely a great benefit of higher end luggage. Other brands with similar service are Rimowa and Tumi. With Rimowa I had a case where someone cut the into the luggage with a knife all around the zipper and they repaired it.
redsparrow 9y ago
Sennheiser sells lots of replacement parts for their headphones. In fact, it looks like I could nearly rebuild my entire pair of headphones from their spare parts: https://spares.sennheiser.co.uk/search?q=hd+280 https://spares.sennheiser.co.uk/search?q=hd+280
- foepys 9y ago
  Beyerdynamic does that too for their studio equipment. Premium products for the professional market are always being treated differently by manufacturers. Except by Apple, but that's another story.
mantas 9y ago
Assos (cycling clothes) are good at repairing too. They not only last long, but they offer repair services. Had a crash wearing 5 year bibs. Emailed them just in case.. Long story short, I had to pay for shipping one way only. Came back a week later, good as new.

cangencer 9y ago

Another company which is similar in coffee space is Technivorm, you can buy / replace all the parts, and I actually bought a 10+ years old machine which works flawless after replacing a few minor parts.

dorian-graph 9y ago

In a slightly similar way, Nudie Jeans [1] have free repairs for life in their many repair shops around the world. They also have some posts on DIY repairs [2]. It's not that their jeans are low-quality either, that they offer this. I've had jeans repaired in Australia, UK, and Norwray. [1] https://www.nudiejeans.com/ https://www.nudiejeans.com/ [2] https://www.nudiejeans.com/blog/28-friday-january-25-2013 https://www.nudiejeans.com/blog/28-friday-january-25-2013

biztos 9y ago

I've had a Briggs and Riley[0] suitcase for about 10 years. It came with a "lifetime guarantee" and so on. About 3 years ago it suffered some damage in handling, the normal abuse by Celebi[1] and I would definitely not consider it a manufacturing defect. But the promise was that it could take anything the airlines and their zombie hordes[1] could dish out, so I sent it back for repairs. They repaired it within a weak and returned it at their cost, and I've been traveling with the same suitcase ever since. Had they not offered the repairs I probably would have bought a new suitcase. [0]: https://www.briggs-riley.com/ https://www.briggs-riley.com/ [1]: http://www.celebiaviation.com/en/yazi.php?id=75 http://www.celebiaviation.com/en/yazi.php?id=75

SirZimzim 9y ago
That's definitely a great benefit of higher end luggage. Other brands with similar service are Rimowa and Tumi. With Rimowa I had a case where someone cut the into the luggage with a knife all around the zipper and they repaired it.

redsparrow 9y ago

Sennheiser sells lots of replacement parts for their headphones. In fact, it looks like I could nearly rebuild my entire pair of headphones from their spare parts: https://spares.sennheiser.co.uk/search?q=hd+280 https://spares.sennheiser.co.uk/search?q=hd+280

foepys 9y ago
Beyerdynamic does that too for their studio equipment. Premium products for the professional market are always being treated differently by manufacturers. Except by Apple, but that's another story.

mantas 9y ago

Assos (cycling clothes) are good at repairing too. They not only last long, but they offer repair services. Had a crash wearing 5 year bibs. Emailed them just in case.. Long story short, I had to pay for shipping one way only. Came back a week later, good as new.