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This looks very cool! My one concern would be popping up a chat window to a customer and saying "Hi, it looks like you're having trouble with our site" which c

by mhp 16y ago

This looks very cool! My one concern would be popping up a chat window to a customer and saying "Hi, it looks like you're having trouble with our site" which could come across as creepy. But maybe they'd have to initiate the chat and I'm not understanding this correctly..

thomas-st 16y ago
Chats can be initiated both by the website visitor and the website owner, so the website owner has the freedom to choose whether to initiate chats. It looks like sites which use the chat actively have improved conversions though.