> when I deal with open source […] there is always a retort by someone saying the help is free and that I should be grateful. I'm never bothered just because s

> when I deal with open source […] there is always a retort by someone saying the help is free and that I should be grateful. I'm never bothered just because some particular OSS project sucks (after all, they are free). Rather, it's the fact that I've been suckered into using a sucky project – by network effects or false claims – that grinds my gears.