They have a good reputation, because they sponsor a whole bunch of open-source projects, which people like to see. I'm not aware of a good reputation for things

They have a good reputation, because they sponsor a whole bunch of open-source projects, which people like to see. I'm not aware of a good reputation for things that actually indicate how they run their service. Things that have irked me so far about their service: - That their applications were not open-source so far. Why even sponsor open-source, when clearly you don't care for it too much yourself. - Google Analytics on their webpage. Literally a service supposed to protect your IP address and the first thing they do when you dare to even look at their service, is tell the biggest data broker on the planet about it. (This is a problem with most VPN providers.) - The company behind it, London Trust Media Inc., operates from the USA, putting it into one of the least privacy-friendly and least predictable jurisdictions on the planet. - Their privacy policy isn't bad, aside from the aforementioned Google Analytics and that they use your e-mail address for promotional mails, but it's not good either. If you're so great on privacy anyways, then use your privacy policy to legally bind yourself to your standards and provide your customers with a service that has at least any kind of insurance of what it promises.