I've tried one and only one time to speak to someone at Google (not for adsense). At that time I was trying to recover an old email account that had been unuse

I've tried one and only one time to speak to someone at Google (not for adsense). At that time I was trying to recover an old email account that had been unused for awhile. I was perfectly ready to just create a new account but still wanted to try to get at an email that I thought might be inside this account. I was 100% ready to smack into a brick wall of non-responsiveness after I sent an email from a different account to their tech support. What actually happened was a live person called me back from Google and gave me access to the old account on the spot - despite my not remembering much about the account itself (date I opened it, name I registered it under, etc). That resolution was practically out of the twilight zone...