> I suspect that large part comes from that they have been thrown in front of Word with very little guidance or training, because "everyone knows how to use Wor

> I suspect that large part comes from that they have been thrown in front of Word with very little guidance or training, because "everyone knows how to use Word", and they then just struggle on Yes, I would agree with this. Even worse is that typing is also an expected skill but very few people can actually do it. Almost every person I come across for whom typing should be a necessary part of their job are simply incapable of doing it. How can we expect people to use software like Word if they can't even type? But I really do think that in the vast majority of cases people do not need to be using Word. It could very well be done in a plain text format and the documents would look better as a result. Much of Word's functionality is very much a "could" rather than a "should".