I agree with you, and have seen other examples: - government managers are evaluated on budget and headcount because the core services they provide are hard to

I agree with you, and have seen other examples: - government managers are evaluated on budget and headcount because the core services they provide are hard to measure. Thus they don’t want new software to help them be more efficient, unless the alternative is catastrophic, visible failure to provide their service. - Lawyers charge by the hour. They don’t want new software to dramatically reduce the time spent in discovery. Then they would have to bill for outcomes (cases won) and there are too many things out of their control. Basically nobody wants to charge for value, because value is hard to quantify accurately and quickly. You wind up showing costs to prove value, so nobody wants to reduce costs.