I am a small business owner that does my own bookkeeping. After 9 years on Quickbooks - gritting my teeth the whole time - I switched my 4 entities to Xero and

I am a small business owner that does my own bookkeeping. After 9 years on Quickbooks - gritting my teeth the whole time - I switched my 4 entities to Xero and couldn't be happier. I am having a hard time understanding your justification of a poor UX and a closed platform. That's not what I'm seeing as a customer.