Brilliant model. PayPal's fraud detection is usually the most cited human intervention model for building "smart systems", but the idea goes back further: Amazo

Brilliant model. PayPal's fraud detection is usually the most cited human intervention model for building "smart systems", but the idea goes back further: Amazon's backend in the 90s, CD baby's recommendation engine [1] and one can probably find examples that are decades old. I have built large operations teams around this central idea. Happy to chat if you want to compare notes and experience doing this. [1] https://sivers.org/hi https://sivers.org/hi