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I assumed that’d be the case. What’s the average response and resolution time for pro customers? Difference for free customers? How’s your escalation process, i
by harlanji 9y ago
I assumed that’d be the case. What’s the average response and resolution time for pro customers? Difference for free customers? How’s your escalation process, if I may ask? (PagerDuty, etc). Can you speak to false positive rates? I break things and run media channels, would instaquit for plan B if there were an issue. (Don’t mess with my paper is the stem of my concern). I’ve designed and built a similar offering at a big B2B company and we spent considerable time coming up with heuristics to plug the gaping holes possible in this kind of system, hence false positive concerns. I’m also a CF partner. Thanks in advance for any insights or pointers.
- kentonv 9y agoI'm probably the better person to answer these questions, since I'm the one who designed the anti-abuse measures in question. If I understand correctly, you're worrying about false positives, i.e. your site accidentally gets shut down because we incorrectly believe you're launching a DDoS. This is not a plausible outcome of the measures we've currently implemented. As a CF partner, you should feel free to arrange a private conversation if you are still concerned.