Wow what a coincidence, I actually just had a terrible experience at McDonald's yesterday. I tried ordering through the mobile app and they got my order wrong.

Wow what a coincidence, I actually just had a terrible experience at McDonald's yesterday. I tried ordering through the mobile app and they got my order wrong. When I went to get this fixed, the employees were busy fixing 3 other orders they had wrong. There's a ton of room for human error when electronic ordering allows for more customization. I can also see the reason for slowdown. Before, they had a cashier queue to control the flow of orders. Now with mobile and kiosk orders, they've pretty much tripled their traffic of orders while keeping fulfillment the same.