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IMO no-questions asked returns should not be a thing. When you buy something, you should make sure it is the right thing for your need. If it doesn't work as ad

IMO no-questions asked returns should not be a thing. When you buy something, you should make sure it is the right thing for your need. If it doesn't work as advertised, sure return it. But if you bought something knowing full well that it isn't right for you, you shouldn't be able to return it later. For example, you buy a pair of shoes. Unless the sole is coming off or it has some other defect, you don't get to return it a week later. When buying online, the return conditions should also include size issues. Sometimes the indicated size does not fit as well as you'd like to and there's no way for you to find that out without wearing it.

acdha 9y ago
Your last sentence shows why no questions policies exist. It’s easy to say people show pick the right thing first but in real life most products have details which are hard to learn in advance and it’s often hard to find all of the details in advance (e.g. maybe you bought an appliance which does what you want, fits the space, but the geometry for the power/water/vent/etc. is wrong for your house. Whose fault is that?). If you try to require justifications, all you’re doing is paying people to interrogate customers - increasing the odds that they become former customers - and the people you’d most want to stop are also the most likely to have come up with a good excuse.
analog31 9y ago
In my view, no-questions-asked returns is a marketing strategy like any other. The larger retailers who can absorb the cost of accepting returns gain a competitive advantage over stores that have a less efficient returns process. It also reduces or perhaps even eliminates credit card charge-backs. All other things being equal, I would prefer to shop at a store with a pleasant return process. This advantage could outweigh the cost of taking back a few returns.

acdha 9y ago

Your last sentence shows why no questions policies exist. It’s easy to say people show pick the right thing first but in real life most products have details which are hard to learn in advance and it’s often hard to find all of the details in advance (e.g. maybe you bought an appliance which does what you want, fits the space, but the geometry for the power/water/vent/etc. is wrong for your house. Whose fault is that?). If you try to require justifications, all you’re doing is paying people to interrogate customers - increasing the odds that they become former customers - and the people you’d most want to stop are also the most likely to have come up with a good excuse.

analog31 9y ago

In my view, no-questions-asked returns is a marketing strategy like any other. The larger retailers who can absorb the cost of accepting returns gain a competitive advantage over stores that have a less efficient returns process. It also reduces or perhaps even eliminates credit card charge-backs. All other things being equal, I would prefer to shop at a store with a pleasant return process. This advantage could outweigh the cost of taking back a few returns.