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Unfortunately this then enables fraud by allowing the manager to collude with someone and override the 'no' for fake returns by them, perhaps splitting the 'pro
by grkvlt 9y ago
Unfortunately this then enables fraud by allowing the manager to collude with someone and override the 'no' for fake returns by them, perhaps splitting the 'profit' generated. Perhaps the loss from this sort of white collar crime was predicted to be too high to be worth it.
- lazerwalker 9y agoI'm admittedly not used to thinking at the management scale of these sort of big-box retailers, but I'd think "we can't systemically trust our store managers to not commit fraud" is on its own a large problem that merits solving outside of trying to plug all potential fraud vectors.
- raincom 9y agoUsually, the fraud doesn't involve with managers. Usually cashiers or customer service folks in the return counter collude with customers: switching upc codes to swap a high price item with a low price one. LP (loss and prevention) usually focus more about this kind of collusion than a random $10 theft. In a case I know of, LP colluded with the customer service manager to steal $10K cash, by shifting the camera focus from the money counting area. In this case, both the LP manager and the customer service manager got fired, and, of course, without any charges, since there is no proof. At Fry's electronics, to return a product, LP has to key in his password as well. If the price of returned product is more than $300, LP and some other manager have to key in their passwords.