The story I got was rather different; first that the safety measures were implemented in a ham-fisted manner and secondly that they failed to model or recognise

The story I got was rather different; first that the safety measures were implemented in a ham-fisted manner and secondly that they failed to model or recognise correctly the overall effect that the measures would have on carrying capacity, and they are still failing to recognise it. I don’t know how fair these accusations are, of course.