The argument always boils down to "non-technical" people only know how to use a web browser and they can only only use things available within the browser. The

The argument always boils down to "non-technical" people only know how to use a web browser and they can only only use things available within the browser. They seemingly have absolutely no knowledge of any other type of application (like a word processor, chat client, email client, etc). This argument directly contradicts my first hand experience communicating with people online. They were perfectly capable of using those various applications to communicate with others.