Heh! I just added a link to your blog as a recommendation, before seeing your reply. My guess is that more of the stuff at Rackspace is being admin'd by custom

Heh! I just added a link to your blog as a recommendation, before seeing your reply. My guess is that more of the stuff at Rackspace is being admin'd by customers who don't know what they're doing, versus the managed shared hosting at other places.