I work at one of the other Big4 and to be honest it's not that impressive. This kind of report would be a high severity ticket, the person on-call for the given

I work at one of the other Big4 and to be honest it's not that impressive. This kind of report would be a high severity ticket, the person on-call for the given team would get paged, and wouldn't stop working/escalating until it got fixed. Obviously not all companies behave this way, but they should!