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I tried to evaluate it last month. Their login page does some kind of cross-site cookieing or referering that my privacy settings don't permit. Any time I log i
by Harkins 9y ago
I tried to evaluate it last month. Their login page does some kind of cross-site cookieing or referering that my privacy settings don't permit. Any time I log in, I get a warning that someone's been trying to brute force my account and it's been locked for 24 hours.
Support was useless. I was repeatedly asked if the IP address I gave them was public or private, when they should've had training or tooling to know at a glance. The help system closes tickets aggressively, ignores replies, and the link to keep a ticket open just leads to a knowledge base. Eventually support agreed to take a curl that reliably reproduces their bug, but I got no tracking number or even a vague promise they'd get back to me when it's fixed.
I concluded that if the product was broken and support was broken, there's probably something upstream in the business that's broken and I am not confident I'd be able to restore data.
- brianwski 9y agoDisclaimer: I work at Backblaze. > Any time I log in, I get a warning that someone's been trying to brute force my account and it's been locked for 24 hours. We had a bug where anybody who "cleared their cookies" would get exactly that behavior. It is fixed. I apologize for the inconvenience. I'm assuming you run some sort of cookie blocking software? If you used stock Chrome browser or stock Safari or stock Microsoft Edge and didn't clear cookies, it always worked.