Even before I got halfway through the article, I knew I'd see the ever-present "due to privacy and security concerns" garbage. If a company is contacting a cus

Even before I got halfway through the article, I knew I'd see the ever-present "due to privacy and security concerns" garbage. If a company is contacting a customer, don't play that line. Be honest. If the reason why you can't be honest is due to embarrassment, don't phrase it as a request. Mealy-mouthed language about empty, unverifiable platitudes is not only pointless, it's insulting in a technical context.