I think we're in agreement; I'm in no way belittling their efforts, quite the opposite. My point is just that it's not the UI itself that's complex in these sc

I think we're in agreement; I'm in no way belittling their efforts, quite the opposite. My point is just that it's not the UI itself that's complex in these scenarios, it's the entire package. Attributing the complexity to the UI is the same as a user who blames the front-end when a system goes down, while in reality that is the interaction area and there's a mountain beneath that.