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In Australia I believe around 2011 they made a change to similar law called the Australian Consumer Law (ACL). In case of a major issue with a product, you can
by lysp 9y ago
In Australia I believe around 2011 they made a change to similar law called the Australian Consumer Law (ACL).
In case of a major issue with a product, you can:
Repair, replace or refund. And it is the buyer's choice - not the company.
In case of a minor issue:
The company must provide a free repair within a reasonable amount of time. If they don't or can't, you can get it repaired elsewhere and pass on the cost, or get a replacement, refund or compensation for the drop in value.
Also the best bit is it makes no reference to warranty time period. So a company cannot say "6 month, 12 month or 24 month warranty" - if they do, consumer law overrides that condition. The length of time is intentionally vague as "the time you'd expect it to last".
If you purchase a 100" TV brand new for $300, because of the cheap price the warranty may be only a year or so. If you purchase a 50" TV for $4000, you'd "expect" it to last many years - and people have received full refunds for their TVs 5+ years after purchase when they have developed a major fault.
This is great, because it forces manufacturers to bare the cost and not plan intentional obsolescence into their products to force you to upgrade when they break. It's therefore cheaper for manufacturers to build quality products that will last.
Reference:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund https://www.accc.gov.au/consumers/consumer-rights-guarantees...