> "I am curious, how do you think it lowers the support burden? Do you mean they can just say: "you soldered it, I don't know, works for me" or is it something

> "I am curious, how do you think it lowers the support burden? Do you mean they can just say: "you soldered it, I don't know, works for me" or is it something more? :D" Yeah, pretty much the former. Selling a product directly, even in kit form, implies that you're stating that the parts you supply will be fit for purpose, whereas with a site like Kitspace I'd suggest it's up to the person assembling the boards to get things working (though that won't stop some people asking for help). What Kitspace seems to do is to reduce the friction between seeing a board an individual is interested in and the ordering of the suggested parts, which is a step forward for the user experience of open source hardware.