I think it's cause the majority of 'software developers' or people who tinker with software have never observed a 'non-tech' user use software or other real lif

I think it's cause the majority of 'software developers' or people who tinker with software have never observed a 'non-tech' user use software or other real life items. Plus most developers don't approach software as a design problem. i.e software should be something that helps you achieve something, but your interaction with it, should be seamless. Think about the way you turn a stove on. I think to make improvements would be forcing every software developer to read Design of Everyday things before writing a line of code. In the words of Sherlock Holmes 'You see, but you don't observe' Btw i'm not a designer, someone who tries to write non shitty simple software.