1. for many appliance, repair is way more expensive (including the hours you spent on calling and scheduling and waiting (forever) for a never-arrived or always

1. for many appliance, repair is way more expensive (including the hours you spent on calling and scheduling and waiting (forever) for a never-arrived or always-running-late service guy, I had to just throw it away but just buy a new one instead. is this a problem of the design(say, make it DIY fixable with replace-friendly modular design) or something else? 2. easy to document and repair hardware components, what about failure caused by software? is factory-reset the only way? just some random thoughts, lunch time here