> Also, consider that sob stories confer tips too. Why not convince your customer that uber is abusing you, but you have nowhere else to go? Not in the context

> Also, consider that sob stories confer tips too. Why not convince your customer that uber is abusing you, but you have nowhere else to go? Not in the context of providing a professional service, it doesn't. When was the last time you tipped a waiter or waitress more for a sob story? People want to be catered to when they're paying for a service, and part of that is not having to worry about other people's negative emotions.