I get that we should strive for less emotionally charged discourse. But as I'm sure you're aware, that's actually really hard for most people to do. It's very e

I get that we should strive for less emotionally charged discourse. But as I'm sure you're aware, that's actually really hard for most people to do. It's very easy to get riled up and hard to calm back down. Most of the time, people don't intend to be hostile, they are just reacting to the stimuli around them. So there's poison in our food. Are we going to keep just wandering around looking for sick people and then saying "please stop poisoning people", or are we going to try to find what causes people to be poisoned to begin with and try to prevent it? In other words, what active steps can HN or its users take other than simply telling them to be nice to create civil polite discourse?