See lots of posts in here about Comcast customer service issues. Here's a link to the executive escalation form: http://customer.xfinity.com/help-and-support/v

See lots of posts in here about Comcast customer service issues. Here's a link to the executive escalation form: http://customer.xfinity.com/help-and-support/vp-contact-form http://customer.xfinity.com/help-and-support/vp-contact-form In my experience, the people responding to those tickets get shit done.