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> We extend our sincerest apologies to the restaurants in Chicago that were impacted by the disgraceful, unsanctioned activity of a lone OpenTable employee. I
by matt_wulfeck 9y ago
> We extend our sincerest apologies to the restaurants in Chicago that were impacted by the disgraceful, unsanctioned activity of a lone OpenTable employee.
I have a hard time believing he/she just thought of such scheme without silent knowledge, approval, and/or encouragement of others.
- dawnerd 9y agoQuotas/commissions will do that to sales people.
- avip 9y agoWells Fargo method. We don't know anything, we just set up a system to encourage fraud and close our eyes.
- Zanni 9y agoI believe OpenTable when they say it was a rogue employee, but I was hoping to see some mention in their apology of looking at their incentive system.
- ckocagil 9y agoWhy do you believe them without any evidence to (or against) their claims? For all we know there could be a direct verbal request from a manager.
- Zanni 9y agoI believe them because that's my default position, and I don't see enough evidence to believe otherwise. A poorly-incentivized rogue employee sounds perfectly plausible. But I don't think something like that happens without some culpability on the companies part (poor incentives, lack of oversight), which is why I'd like to see them take responsibility for that.
- jenscow 9y agoI believe they would have had the sense to give the task to someone not affiliated with their company.
- snarf21 9y agoYou always get what you optimize for.
- afroboy 9y agoHis mistake that he didn't ask to be emailed to develop such scheme in the first place, so he has a proof.
- masklinn 9y agoAs an other commenter notes, it's also believable that they started playing to the incentive without being specifically asked to behave that way. In my experience of sales people, ethics are the first thing to go out the window when bonus is on the line. And just to be clear this doesn't absolve the company in any way, they're the ones who set incentives up, commonly expecting & hoping for misbehaviour.
- romanovcode 9y agoClassic Machiavellian move here. It even was put up as a good example in "The Prince". Went something like this: - Prince acquired new territory by force and subjects in the principality started to rebel in disgust and distrust. - Prince assigns cruel leader that preps the order and induces fear and order but subjects hate him even more. - Prince then executes the assigned leader in the middle of town. Subjects now love him and order stays.