Entirely possible it's just a roll of the dice. My friend and I both had Comcast at our places only .5 miles from one another and the experiences were polar opp

Entirely possible it's just a roll of the dice. My friend and I both had Comcast at our places only .5 miles from one another and the experiences were polar opposite. She never got the information for logging into the website to pay and missed bills (I was at the set up so it wasn't that she just forgot, neither of us knew then about it), at my setup the tech made sure I could login before they left. When she had a bum modem Comcast sent several folk out to investigate by turning the modem off and on; when I had an issue, I spent 30 minutes on chat and they sent a new one next day delivery. When she returned both our modems for us when we left the area, they lost hers and tried to charge her saying she never turned it in, never an issue with mine. Even leaving Comcast was a world of difference as she was sent to customer retention despite leaving the state to one without Comcast, but I was just allowed to cancel peacefully. (granted I told them I was moving abroad...) So more anecdata, but ymmv and will always vary imo with Comcast. I would not call their support good. Just never too bad. (The local isp, however, had fantastic service, both network and human) Edit: fixed Android's "awesome" autocorrect which changed were to we're