My experience with Comcast has been decidedly split. I know a few people who work on the engineering side at Comcast and they—to an individual—have been great.

My experience with Comcast has been decidedly split. I know a few people who work on the engineering side at Comcast and they—to an individual—have been great. Comcast also has sponsored engineering meet ups in Philadelphia. The three or four people who have come out to work on issues with my service have likewise been great. At the same time, every one of my tens of interactions with customer service at Comcast have been a disaster. Unfortunately, the customer service experience can be the one that overshadows the rest, and I'm sure there are plenty of customers who don't have the positive in-person experiences to balance out the poor customer service experiences. Tough to keep it all in perspective. Also important to note that I haven't been using Comcast since early 2017, so things could have changed in the interim.