yes. these sorts of things need to be examined... this is a lot of why running an abuse desk is so difficult, because you /will/ get bogus claims. Most claim

yes. these sorts of things need to be examined... this is a lot of why running an abuse desk is so difficult, because you /will/ get bogus claims. Most claims are fairly obviously legitimate. A few are obviously bogus, and a few really are questionable. It takes skill to know the difference, and mistakes are obviously quite bad for your reputation.