It's something that's produced, but not something sold (like Encarta). Accordingly you're right that it is a product. In the informal sense in which we talk ab

It's something that's produced, but not something sold (like Encarta). Accordingly you're right that it is a product. In the informal sense in which we talk about users "being the product" I'd call it not quite right, since there's nothing sold. The user doesn't have to worry as much about ulterior motives.