the latter. I had trouble even reaching them because I'm not an ATT customer. I tried emailing random contacts I could find, to no avail. Finally they sent a

the latter. I had trouble even reaching them because I'm not an ATT customer. I tried emailing random contacts I could find, to no avail. Finally they sent a guy out, who was an installer but couldn't touch the pole. Said a different team handled that. About 2 weeks later, they took care of it at last. Not hard work - it was literally rebinding a 20 ft section of wire to the taught steel wire that already existed, which they appear to do with heavy wire ties.