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Watch the film I, Daniel Blake, because my comment is kind of dependent on that. The movie does such a good job portraying how change is inevitable. From an Am
by dluan 9y ago
Watch the film I, Daniel Blake, because my comment is kind of dependent on that.
The movie does such a good job portraying how change is inevitable. From an American pov, I've always admired how the UK has stuff like Gov.uk, a real at-the-forefront use of technology to make government more transparent and efficient, not to mention cool. It has always seemed functional and user-oriented. And, it's lightyears ahead of anything we have in the US to centralize or standardize basic stuff like paper forms.
But then in the movie, you see a guy that you probably know try to run a mouse up a computer screen to complete an unemployment form, by physically placing the mouse on the screen. And then get frustrated when he's not allowed help, but then asks 3 different young people walking by to help him navigate the form, before the form times out and he loses all his data.
Like, even if the developers and designers of the website tried with all their effort to make their page accessible and even more user friendly, what can be done? The enemy isn't the government for trying to modernize, and it's not poor people who may or may not have gotten stuck in time for whatever reason. The enemy is just change, where you don't realize these stories exist. So to bring it back to the OP - there is a real value in seeing and hearing these stories.
- ben_jones 9y agoCould the problem be the UX? Would a touch interface have been a solution? The screen is divided into four contrasting squares, tap the one that describes what you are trying to do. Sign your name with your finger, etc. I don't think we should caste problems into a grey zone that nobody is responsible for (change). I think we should approach problems from different angles until we find a solution.
- dluan 9y agoDefinitely, but even if you had all the time and resources in the world, you'll never get things perfect. So if you operate off that assumption, then maybe it forces you to consider that some people will be left behind by the thing you make - and what then? Hopefully to do something about it and not forget.