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Is that because of legitimate difficulty in the work being done, or because ATT is completely bureaucratically incompetent? I'm all for having a set of process
by FussyZeus 9y ago
Is that because of legitimate difficulty in the work being done, or because ATT is completely bureaucratically incompetent?
I'm all for having a set of processes and procedures in place, especially for an entity as large as ATT, but even by the standards of telecos their internal workings are a Franz Kafka nightmare.
- axaxs 9y agothe latter. I had trouble even reaching them because I'm not an ATT customer. I tried emailing random contacts I could find, to no avail. Finally they sent a guy out, who was an installer but couldn't touch the pole. Said a different team handled that. About 2 weeks later, they took care of it at last. Not hard work - it was literally rebinding a 20 ft section of wire to the taught steel wire that already existed, which they appear to do with heavy wire ties.