>Our SRE team relies heavily on Glitter – our trusty SRE chatbot – to assist us with many of our operational tasks, so under normal circumstances, it’d be a sim

>Our SRE team relies heavily on Glitter – our trusty SRE chatbot – to assist us with many of our operational tasks, so under normal circumstances, it’d be a simple operation to disable these health checks in our Slack channel. However, things aren’t quite as straightforward as we’d expect, and the AWS outage has impacted Slack’s IRC gateway, which our chatbot relies on. This means we have to make all the necessary changes manually… Interesting example of how infrastructure can become tangled in a way that makes crisis management much harder.