4 ms·
Proper first-line support setup makes the staff send any queries they don't understand to higher levels, not throw away.
by SSLy 9y ago
Proper first-line support setup makes the staff send any queries they don't understand to higher levels, not throw away.
- taurath 9y agoThe new thing now even with big travel booking companies is to have one tier of phone support that can literally only provide canned answers, and a very difficult to get to escalation to an email team that will give you a canned answer.